The resolution addresses several challenges arising from the rapid development of artificial intelligence (AI) and automated decision-making (ADM) technologies, with a special focus on consumer protection. Parliament welcomes the potential of ADM to deliver innovative and improved services to consumers, including new digital services such as virtual assistants and chatbots. However, when interacting with a system that automates decision-making, one should be "properly informed about how it functions, about how to reach a human with decision-making powers, and about how the system's decisions can be checked and corrected", it adds. Those systems should only use high-quality and unbiased data sets and "explainable and unbiased algorithms", states the resolution. Review structures should be set up to remedy possible mistakes in automated decisions.

What is artificial intelligence and why can it be dangerous? As learning algorithms can process data sets with precision and speed beyond human capacity, artificial intelligence (AI) applications have become increasingly common in finance, healthcare, education, the legal system and beyond. However, reliance on AI also carries risks, especially where decisions are made without human oversight. Machine learning relies on pattern-recognition within datasets. Problems arise when the available data reflects societal bias.